Flowserve Corporation Applications Engineer in Raleigh, North Carolina
Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.
The Commercial Operations Application Engineer is responsible for providing direct commercial, pricing, and technical support to assigned customer accounts and the outside sales team, by leading the commercial and technical evaluation process on customer proposal requests for engineered valves, actuators, and replacement parts in order to deliver timely and accurate quotations, while ensuring compliance with site procedures and relevant regulatory codes and standards as applicable.
Perform detailed reviews of customer specifications, providing comments, clarifications and alternatives to customer requirements.
Prepare technical quotations utilizing sales and data manuals, catalogs, product brochures, articles, and engineering data and drawings.
Accurately size and select valves and actuators and perform calculations in order to most suitably satisfy the customer’s technical requirements.
Coordinate with other technical departments (product engineering, R&D, QA, metallurgical process control, etc.) as required, in order to minimize technical and cost risk while ensuring maximum compliance to customer specifications.
Collaborate with supply chain and manufacturing in order to develop cost estimates and margin analysis spreadsheets (including analyses for material, burden, and labor costs) as required for quotations.
Ensure that pricing developed is accurate and consistent, and supports the balance of maximizing profitability and order success rate while minimizing business risk.
Maintain responsibility for ensuring that all elements of the quotation process are completed accurately and on-time, including all technical and commercial elements, terms and conditions reviews, sales approval processes, and customer documentation requests.
Participate in the customer negotiation process as required, including commercial and technical negotiations.
Perform initial customer purchase order reviews to ensure that all critical elements are correct and aligned with the referenced quotation, including part numbers, quantities, pricing, lead-time, payment terms, terms and conditions, and technical specifications.
Create the order transfer file for submission to the order management team in accordance with prescribed processes.
Individual contributor role responsible for 10-15 customer accounts in very team oriented work environment.
Daily collaboration with customers, outside sales engineers, and other internal cross-functional departments is required to successfully execute in the role.
B.S. degree required, preferred in an engineering or similar technical field. Relevant work experience may be considered in lieu of a technical degree.
Ability to work effectively and efficiently in a self-managed team environment making frequent decisions around work prioritization and time allocation.
Strong organizational, interpersonal, problem solving and analytical skills, with the ability to make decisions with minimal oversight.
Strong verbal and written communication skills.
Proficiency in Microsoft Office including Word, PowerPoint and Excel.
Experience with cost analysis, pricing, and contract review for engineered products.
Related commercial or technical experience in the power generation or oil and gas industry for engineered valve products.
Familiarity with relevant industry requirements including any or all of the following: ASME B&PV Code, ASME B16.34 and B31.1, ASME Sections II and III, 10 CFR 50 Appendix B, and NQA-1.
CIP Green Belt training or Lean Manufacturing experience.
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Primary Posting Location:
Raleigh, North Carolina US
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United States of America
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