Flowserve Corporation Human Resources Assistant in Santa Clara, Mexico

Company Overview:

Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.

Position Description:

Provide an effective and efficient HR transactional service directly to all Flowserve employees, managers, and HRs via ask HR using KnowledgeBase and inquiry management tools. Complete Human Resources transactions in accordance with the HR Operations and Service Delivery standards. Support Service Delivery and provide effective and timely solutions to the HR Operations team.

• Accountabilities

– Evaluate and properly triage inquiries as outlined in KnowledgeBase

– Process HR operations transactions and inquiries received via ask HR

– Research / answer inquiries within designated Service Level Agreement (SLA)

– Participate in training and update calls

– Use KnowledgeBase information to answer customer inquiries.

– Interacts via inquiry management tool (email and telephone as needed) to answer questions and process transactions

– Identify when there is confusion or absence of information in the KnowledgeBase to answer particular questions

– Perform all work in accordance with established service delivery standards

– Identify quality, service and transactional process improvements

Position Requirements:

Customer Service: Possess strong customer service focus and knowledge of proper customer relation practices

• HR Operations: Have a good understanding of current HR transactional processes and demonstrate competency in using and advising others regarding regional HR processes

• Communications

– Bi-lingual (written and spoken) – local language and English

– Excellent verbal and written communication skills with ability to work across boundaries (cross countries and time zones)

– Exhibits a professional manner in dealing with others and works, to maintain constructive working relationships

Technical Ability

– Be familiar with the my HR portal (training will be given)

– Use a keyboard effectively and efficiently, as required for the work

– Possess numerical ability and data entry skills

– Have experience with Flowserve HRIS systems including GEMS and TAS

– Be comfortable with technology and proficient with Microsoft Office products

– Be able to navigate through multiple computer applications and databases

Other Skills

– Have strong analytical and problem solving skills and works well within a team

– Be able to work to deadlines in a structured, measurement-oriented environment

– established Service Level Agreement

– Possess exceptional attention to detail and organizational skills with ability to multi-task


Employee should be fully bilingual with English and Spanish. Prefer also Portuguese language skills

Job Posting/Business Card Title:

Human Resources Assistant

Percentage of Approximate Travel Required:


Primary Posting Location:

Santa Clara, MX

Job Posting Category:

Human Resources

Employment Type:

Full time

Relocation Eligible:


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